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How do I put in a complaint against an auto repair shop that didn’t do the work?

Wayne Faulkner

Q. I have a problem with a local car dealer who promised me more than a year ago to program my key and fix passenger seat. I want to know how I can put in a complaint. The owner has lied to me repeatedly even though I have continued to call him the entire time.

A.  You can file a complaint about auto sales or repair with the N.C. Department of Justice. Call toll free 1-877-5-NO-SCAM. Here’s a link to the department’s site with information and links on filing an auto-related complaint by email or by mail.


The city of Wilmington does not handle such complaints, according to city spokeswoman Malissa Talbert. She suggests a call to the Better Business Bureau or to the Wilmington Chamber of Commerce, if the business is a member.


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