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A restaurant is not complying with handicapped parking regulations. What can be done?

F.T. Norton

Q. A Wilmington restaurant appears to be out of compliance with state or federal ADA regulations involving handicapped parking. The posted sign is not legible, the spot is not painted as a designated parking spot and many patrons use the spot as takeout parking. What can be done to make the restaurant comply?

A. According to Wilmington Police Department Cpl. Kevin Smith a person can make a complaint to City Code Enforcement, and they can call the City Manager’s Office, (910) 341-7810, who will direct them to the City of Wilmington ADA Coordinator who resolves issues just like this.

Smith said the violation is a civil matter, and not a criminal matter.

Complaints about violations by public accommodations and commercial facilities can also be filed with the Department of Justice.

Forms can be found by clicking here.

You may also call the ADA Information Line, (800) 514-0301 (voice) or (800) 514-0383 (TTY) to ask about filing a complaint with the Department of Justice and to order forms that can assist you in providing information about the violation.


 Is there a law that requires handicapped access and notification of availability?

Are parking tickets forgiven if you have a current handicapped sticker or plate?

User-contributed question by:
Dr. David Loewy

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