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Does CFPUA make allowances for large water bills due to burst pipes?

Shelby Sebens

Cape Fear Public Utility Authority spokeswoman Carey Ricks referred to the ordinance on page 26 of the authority’s regulations and general provisions.

Section 5.4 Errors and Adjustments

“Leak adjustment. Adjustments for domestic customers may be made for water and/or sewer charges caused by a leak in excess of twice average usage over the previous twelve month period. The amount credited may be 50% of the water and sewer consumption charges over the average usage. However, if the water was not discharged into the sewer, the adjustment may be up to 100% of the sewer charges over the average consumption usage. The customer should submit a repair invoice from a licensed plumber or other documentation to support the assertion that the excess charges were caused by a leak outside of the customer’s control. Adjustment will be made for only one leak occurring within any twelve month period, and no adjustment will be allowed for water loss caused by the negligent or willful action of customer. The Authority reserves the right to limit or deny the amount of the credit. Any other situations will be decided by the Director of Customer Service on a case-by-case basis.”

Customers may call CFPUA’s Customer Service Department at (910) 332-6550 for assistance.

User-contributed question by:
R J Jenkins

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