Want to ask a question? Click here

What are the hotel/motel cancellation policies when a hurricane is due to arrive?

Si Cantwell
Hurricane symbol

Hotel cancellation policies vary by site. (File photo)

Each hotel, motel or other accommodation has its own policies, said Connie Nelson, communications/public relations director for the Cape Fear Coast Convention and Visitors Bureau.

“We urge visitors to contact the place where they have their reservation to find out what their individual policy is,” she said.

Doreen Turgeon, general manager of the Courtyard by Marriott at Carolina Beach, said the hotel would accommodate visitors.

“Our policy is, if we’re having a hurricane, we’re going to honor any cancellation without penalty,” she said. “It’s people first.”

Two other hotels mentioned policies that require cancellations at least 24 hours before check-in time.

Liz Barefoot, guest services agent with the Blockade Runner Beach Resort in Wrightsville Beach, said hotel officials were keeping a close eye on Hurricane Irene, which was expected to hit Southeastern North Carolina Aug. 27 or 28, 2011, if it made landfall here.

“When it gets closer to the time, we would be very accommodating with cancellations,” she said.

For now, she said, “if you’re coming Friday, we would need to know Thursday before 3 p.m.,” she said. Any decision to ease that requirement would come from the hotel management.

Similarly, Scott Gilland, general manager of the Hampton Inn Southport, said the current rule also requires 24-hour cancellation notice.

“We’d probably ease it,” he said, if a hurricane landfall seems imminent. “We’re just playing it by ear.”

Nelson, of the CVB, advised visitors to keep an eye on local media forecasts for specific information about the likelihood of a storm hitting area beaches.

“The Weather Channel can be more broad,” she said.

She said she hasn’t seen studies about the economic impact of a hurricane strike during tourism season, but it would depend on a lot of variables. They would include how much damage there was to hotel properties and how many days we were affected by the storm’s impact.

“We’ve been very fortunate,” said Nelson. “In a lot of storms past, we’ve been able to get back running in a day or two.”

“We’re hoping it doesn’t come at all,” she said. “But if it does, we’re hoping impact will be minimal and we’ll be able to resume business as quickly as possible.”

Got a comment about this post or know more about the answer? Click here to let us know!

Bookmark and Share

Ask a question

Ask a question

If you’re looking for answers about living in coastal North Carolina, you’ve come to the right place. If we don’t have the answer to your question, we’ll find out or try to find someone who does. Hey, that’s our job! So, ask your question below and we’ll do our best to find the answer. Once we do, we’ll post it in an appropriate category.

Can we use your name to credit you by name (no e-mail or other contact information) with this question when we post an answer?
Your question:

Post a comment

Talk to us!

Have a comment about this post or know more about the answer? Use this form to let us know. Note that all comments are moderated and must be approved before they are posted, although you may see your own comments the first time you post them.

Your comment: