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Who do I call to repair a sidewalk or pothole?

Patrick Gannon

Sidewalks are there to keep pedestrians off the road and out of danger. But how safe is it to trip over cracked concrete during your afternoon walk? And potholes? They’re not only annoying but can cause major damage to your vehicle. If you see sidewalks or potholes that need attention, you should report them to the proper contact.

For a sidewalk or pothole on a street maintained by the city of Wilmington, call the Streets Division of the Public Services Department at 341-7879. According to the the city’s Web site:

“City of Wilmington street crews are responsible for the maintenance and construction of the City’s streets and sidewalks. Street crews also repair the brick streets in historic downtown Wilmington. The Streets section also helps manage related capital projects and constructs special improvements such as efforts with Progress Energy to install underground utilities in the central business district.”

For more information about street and sidewalk maintenance in Wilmington, click here to read an online brochure.

For potholes on rural or other state-maintained roads, call the N.C. Department of Transportation customer service line at (877) 368-4968 or call the Division 3 office for New Hanover, Brunswick and Pender counties at (910) 341-2000. You can also report potholes online at www.ncdot.org/contact/. Go to “Road Report,” click the drop-down menu to choose the county and fill out the form.

Right now, there aren’t many sidewalks in unincorporated New Hanover County, so repairs are sort of moot. If we’re talking walkways or paths in county parks or school grounds, then the county is responsible for patching them up. If you live in a subdivision in the county that does have sidewalks, then it’s likely your homeowner’s association is responsible.

County Planning director Chris O’Keefe did say that the county is seeking grants to build more sidewalks. The tradeoff would be a that the county would be responsible for maintenance. So, county-maintained is likely the wave of the future.

Chris Mazzolini and Judy Royal contributed to this post.

NOTE: This question was updated and verified in November 2012 by Ken Little.


Wilmington requires developers to add sidewalks on projects. Is the city exempt from its own rules?

Why are there virtually no sidewalks in Wilmington or New Hanover County?

User-contributed question by:
Dustin RT Sullivan

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