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Are cable companies allowed to remove channels without notifying customers?

Judy Royal
StarNews

Andi Curtis, communications manager for Time Warner Cable, said there are Federal Communications Commission rules and regulations that cable companies must follow prior to making programming changes. They are required to give customers a 30-day notice prior to changing a channel position or removing a channel, she said.

Time Warner Cable moved several channels on Sept. 30, 2010, as they went digital.

“More and more of our customers are asking for additional HD (high-definition) channels,” Curtis said. “Making these channels available in digital format only frees up bandwidth. That allows us to add more HD channels. … For every one analog channel, you can free up enough bandwidth for as many as four HD channels or 12 SD (standard-definition) channels.”

Time Warner is offering its basic customers a digital set top box and remote control free until Sept. 30, 2011, so they can view the channels and other digital services.

Related links:

Does Time Warner Cable offer discounts for senior citizens or others?

Who do I call to get cable television and high-speed Internet?

Which digital TV channels are available locally over the air?

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christopher mcpeck

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