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When will AT&T fix the phone service problems at N.C. 53 and Malpass Corner Road in Burgaw?

Bill Walsh
StarNews

Q. The major phone boxes for our area, located near N.C. 53 and Malpass Corner Road in Burgaw, were wiped by a car on Dec.22, 2014 and temporary service with use of generators was restored on Jan. 10. 2015. We lose service every weekend and holiday when the generators run out of gas. I would like to know what AT&T has as a permanent solution and could they please share with all of the customers affected what they plan on doing about this and when can we expect a permanent fix to this problem.

A. According to officials with the company, AT&T’s communications pedestal there has been repeatedly struck by oncoming traffic. When the box was damaged last December, a temporary restoration trailer and backup generator were placed at the site to maintain service. The backup generator also was recently struck and damaged.

The company said that it is working to relocate the pedestal to a nearby location farther away from traffic but did not provide a timeline for that move.

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