Q. What channels are Time Warner Cable making digital only and why? What if I can’t afford a digital converter for my 10-year-old TVs?
A. On Oct. 8, Time Warner Cable made a change to their Wilmington and surrounding areas lineup that transitioned their public education and government channels to an exclusively digital format. The affected channels, which include 5, 8 and 11, will still available on the basic channel lineup.
A spokesperson for TWC assures that these channels did not go away and are still available digitally. The changes were just the most recent in the continuing effort to free up the capacity of their network, which will, the company said, bring customers more content and faster Internet speeds.
In order to access these now-digital channels, you will need a digital set-top box, an adapter, a cable card or a TV with a digital tuner built in (which come standard in recent models). If you any of these, all you have to do is reset them so that the channels can update.
If you don’t have one of these, or have a TV that is an older model, you can get a digital analog converter free of charge from TWC until Jan. 1, 2015. All you need to do is call 1-855-286-1736 or visit TWC.com/digitaladapter. The device will ship for free. You can also visit any TWC store to pick one up.
After Jan. 1, 2015, there will a 99 cents per month rental fee for anyone who gets the device.
For more questions, visit TWC.com.
Date posted: October 29, 2013
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