Q. Can I opt out of 911 service on a computer fax line that will never be used to dial emergency services? I have had a secondary computer line for faxing and never been charged a monthly fee for 911 service since this line is not for voice. Now New Hanover County wants to start charging a monthly fee. I do not want to pay for a service I will not use since this line is for data only. I pay for 911 service on my home and cell phones now and am wondering why they want to charge me for a data only line. What are my options and whom do I contact to opt out?
A. The short answer is no. While many people consider fax lines to be a “data only line,” a fax line has the capability to be used for data and voice, according to New Hanover County spokesperson Charles Smith.
North Carolina Statute 62A-43(a) states, “A monthly 911 service charge is imposed on each active voice communications service connection that is capable of accessing the 911 system.”
A fax line fits this definition and must be charged the 911 fee, Smith said.
Date posted: October 1, 2013
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