Want to ask a question? Click here

Why is Bank of America closing the drive-through windows at two branches?

Wayne Faulkner
StarNews
Bank of America at Oleander Drive and Independence Boulevard.StarNews photo by Mike Spencer.

Bank of America at Oleander Drive and Independence Boulevard.StarNews photo by Mike Spencer.

Q. Why is Bank of America closing the drive-through windows at Oleander and Independence and their University branch? What happened to customer service? Also, they are barricading their tellers behind I guess a bullet-proof barrier. Is crime that bad in Wilmington?

A. Bank of America is discontinuing drive-up teller service at selected locations because use was low, according to spokeswoman Nicole Nastacie.

“A handful of banking centers in the Wilmington area have been impacted,” she said. “We modify certain banking centers based on the habits and preferences of the customers we serve there.”

The banks that are losing drive-up teller services will continue to have drive-up ATMs, Nastacie said.

As to the security for tellers, security measures vary by banking center, another spokeswoman said.

“Security is top of mind for us, protecting our associates and customers,” said Bank of America spokeswoman Tara Burke. The bank would not go into further detail.

RELATED LINKS:

What is Wilmington’s oldest bank?

How many bank robberies have occurred in Wilmington in the past five years? (2009)

User-contributed question by:
Anonymous

Got a comment about this post or know more about the answer? Click here to let us know!


Bookmark and Share

X
Ask a question
X

Ask a question

If you’re looking for answers about living in coastal North Carolina, you’ve come to the right place. If we don’t have the answer to your question, we’ll find out or try to find someone who does. Hey, that’s our job! So, ask your question below and we’ll do our best to find the answer. Once we do, we’ll post it in an appropriate category.





Can we use your name to credit you by name (no e-mail or other contact information) with this question when we post an answer?
Yes
Your question:

Post a comment
X

Talk to us!

Have a comment about this post or know more about the answer? Use this form to let us know. Note that all comments are moderated and must be approved before they are posted, although you may see your own comments the first time you post them.





Your comment: