Q. Why is CFPUA not required to pro-rate usage when changing from the old rate to the new rate — like electric companies are required to do? Who do I need to speak with to get them to do that?It is like getting gas at $3.50 a gallon and when the bill comes in they charge you $3.75.
A. The Cape Fear Public Utility Authority changes the rate based on the bill date vs. consumption as of a certain date because its meters do not determine what a customer’s consumption is on a particular day, according to authority spokesperson Mike McGill.
McGill said these meters are among the most common used throughout the country.
“In order to obtain that data, we would be required to do an exact pro-rated amount for every customer bill. The process would require the manual calculation of every one of our 67,000 customer bills. We would have to come up with each customer’s average daily consumption and multiply that by the number of days associated with the before and after rate increase – or decrease – for that particular customer,” McGill said.
“Such a time-consuming method would require a significant addition of staff that would, in turn, result in an increase in our base charges. By changing on the rate on the Bill Date, we have a simple and cost-effective process that is consistent for all customers.”
McGill said he is the point of contact in these matters. CFPUA customers can contact him at 332-6704 or email@example.com. Customers may also come and speak directly to the CFPUA board during the public comment section of meeting, which takes place at the start of every meeting.
Date posted: July 9, 2013
User-contributed question by: