Q. Has WILM over the air lost their signal? We haven’t been able to get the channel for several days now in the Ogden area. Is WILM still a low-power TV station?
A1. “We have had some brief intermittent technical issues, for over-the-air viewers only, in the past week,” said Constance H. Knox, WILM-TV general manager.
The primary technical issue “has to do with a box called a PSIP generator, which tells TV receivers which channel number we’re on along with programming information,” Knox said.
She said that for viewers to reset their receiver they will need to tune to 40.1 — which is the real WILM channel number after the digital transition — one time.
“Then their TV receiver should get the message that 40.1 equals 10.1, which is our branded channel number,” Knox said. “After that, they should be able to dial to channel 10.1 as they have in the past.”
The station’s PSIP generator is currently undergoing repair “and so these little glitches may continue until we get it repaired,” Knox said.
In short, she offered this advice: Try 40.1.
“If anyone is confused or has additional questions they can email us at email@example.com and we’ll direct them to the appropriate help,” Knox said.
Date posted: August 15, 2012
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