Cheryl Spivey, Cape Fear Public Utility Authority’s chief financial officer, said in an email on Friday, July 29, 2011, that confidential information from 10 customers was released by accident on July 14, 2011.
A customer went to the CFPUA office to get information on his or her account, and an authority employee accidentally released the sensitive information that was printed on a sheet of paper. The paper had the names, addresses, account numbers, Social Security numbers and driver’s license numbers of 10 customers.
The customer left the authority’s offices with the sensitive information and went to (New Hanover County) Social Services where it was discovered and a Social Services employee contacted the authority.
“The Social Services employee has indicated to us that the information has been shredded,” Spivey said. “We believe that the information had limited exposure.”
The 10 customers impacted were called and the authority sent letters notifying them of the incident and offering one year of credit monitoring services with Life Lock. Only one customer had accepted the credit protection as of Friday.
The authority also retrained employees on protecting sensitive information.
“CFPUA takes the security of sensitive and confidential information very seriously,” Spivey said.
Date posted: July 29, 2011
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