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Why do we send our New Hanover County vehicle tax payments to a Charlotte address?

Patrick Gannon

New Hanover County uses the “Treasury Management Services” of BB&T Bank, said Michelle Harrell, collector of revenue for the county.

That is an automated process through which the bank scans coupons and checks electronically at a processing center in Charlotte and creates a payment file that is sent to the county Tax Department. The file is then processed through the county computer system and customers’ accounts are updated. The checks are processed by BB&T and direct deposited into the county’s BB&T account.

The county bills 14,000 to 16,000 motor vehicles each month and about 120,000 real estate and personal property tax bills annually, Harrell said. The automated process, she said, is more cost effective than personnel and equipment costs to process the payments manually in the county office.

Harrell also said she was unaware of a financial institution that offers the service locally. Also, she said, the use of such services isn’t unique to New Hanover. Most large counties use a similar service through various banks, she said.

The county spent about $55,000 in the most recent fiscal year for the service, Harrell said.

User-contributed question by:
Thomas Rambach

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