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Why are there no longer wheelchairs and electric carts for the physically disabled at Independence Mall?

Ken Little

Push wheelchairs remain available to shoppers. Powered wheelchairs have not been offered at Independence Mall for the last 18 months, a spokeswoman says.

“We had a sponsor that was providing the service free of charge and they discontinued the service,” says Susan Godorov, vice president of marketing for Centro Properties Group, which owns and operates Independence Mall.

Non-powered wheelchairs can be obtained by calling the mall office at (910) 392-1776, and a security guard will bring the wheelchair to the caller. If the office is closed, calls will be routed directly to mall security.

There are also telephones in various mall concourse locations that shoppers can use to call security and request a wheelchair, Godorov says.

The wheelchairs are provided free of charge to shoppers.

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